Exchanges and Returns
After your order is received, it typically takes around 24 hours for your order to be processed, parts pulled, and enter production. If in this time you realize you perhaps ordered the wrong size, or want to switch to brass hardware, or wish to make any other change to your order, notify us immediately and we will note the change on your order. After production of your order has begun, we cannot make any changes.
Please measure your pups carefully. If you have any questions regarding sizing, suitable width, collar style, or any other concerns please do not hesitate to contact us and we will get back to you as soon as possible.
If you receive your correctly shipped order and realize that you ordered the wrong size, or actually wanted brass hardware, or need a 1" instead of a 1.5" collar, you may exchange items in your order for a $10 per item fee, after we receive the items in return in NEW and UNUSED condition. This simply covers the material and labor of the new collar. All orders leaving our facility are double and triple checked for correct order fulfillment and manufacturer's defects, but in the extremely rare case that this occurs, please notify us immediately and we will replace or resend the item at no cost to you.
Returns are shipped at buyer's expense, and are subject to the same $10 policy as exchanges. Every collar ordered is custom made per order, and this expense covers the custom nature of our product. This policy covers ALL products, except those from our Banner Series.
Exchanges and returns MUST be addressed through email prior to sending product back to Houndstown. Return shipments must be postmarked within 10 business days. Any items returned to Houndstown without adherence to these guidelines will not be accepted for exchange or return.
Please note that shipping costs are NOT refundable.
Returns can be sent to:
1120A Union Rd
Gastonia, NC 28054